1. Webmail Fail. Their webmail does not work for oz.net email addresses. No explanation, just doesn't work.
Interesting, seems to be up at http://webmail.oz.net/ so I don't see how "webmail fail" (forget the s?)
2. Their web site sucks.
Yup. Not gonna lie, it's shit.
3. Outages. We saw an outage of 4 - 24 hours approximately once a quarter.
Equipment not owned by the company.
4. No Self-Help Content. Once I got a new DSL router and needed to set it up.
They provide internet service, if you want help with a router you should contact the manufacturer. Seems pretty straightforward to me. This has been the same for every single service provider I've been with, you must be new.
5. Technical Support Wait Times. Hold times averaged 20 - 40 minutes before you could speak to a human
Turns out we aren't the only people calling them. Imagine that.
6. Proactive Notifcation Fail. Whenever I did reach a human during an outage, their immediate question was "are you in Washington? We have an outage there" with the only solution being "be patient, we are working on it". Once I suggested that both customers and Sitestar would save a lot of time if they had a system status page on their web site, an RSS feed of system status, or a twitter account for announcing status. The tech said "that's a great idea, that would help a lot!" Wow.
What more information would you want from an employee who is only told the exact same thing you're being told? I know someone who worked for that company, and they aren't told jack fucking shit about anything. Sometimes there are outages, and they do not know when it will be back up, hard to believe I know.. like who the fuck doesn't know the lottery numbers, unreal I says..
Their billing sucks I admit, but you know what? Their terms of service are most likely on their webpage, but I'm sure you know that but want to bitch anyway.
In short, cry more. Learn to read and find shit out yourself, douchebag. I've had service for years with this company, while they are short staffed (not all ISPs are massive corporations idiot)
their service has been pretty good, good pricing and friendly staff.
Re: Ten Reasons Sitestar Sucks
Obviously someone else is QQ here that works for shitstar. Somewhere along the line the email passwords changed on the oz accounts from the originals to the something easy to use for the isp. Whether this was done by sitestar or not I am not sure. However the mr the webmail server is up try finding oz webmail on sitestar.com. Its laughable the process to get too it. Whomever built those web pages and left them that way did it for a price I take it and left, not with pride in the company. I did it fast and got the the links to work.
Seriously who do I pay my bill too? Go to sitestar.com don't click on webmail there? click on support instead that makes a lot of sense for Sense networking? That opens a new page to sitestar.net where you can look at all the links and try them and maybe stumble on Start Page link. This takes you to home.sitestar.net. Yes click on START PAGE link. Then click on Web Email link.
Then you find the email index page one of 3 choices http://home.sitestar.net/email/index.cfm which is a link to former Nationwide customers ... when speaking with tech support they have not in the past said oh go to webmail.oz.net, instead its the go here then here how many pages is that 4? None that say oz? Think about it from the customer point of view of a massive sucking sound for the 3rd time the worst as each isp takes over with little or no information about changes they make or plan to make.
Changing protocols without notifying your new customers that are long term customers thats real quality customer service. Frankly I can see a lot of customers gravitating towards comcast.com here due to the much higher connection speeds vs dsl with the investment in fiber to neighborhoods far surpassing qwest's sad performance over pots when beyond a 1500 feet of the CO. Can you hear that sucking sound too?